HIES is the most comprehensive consumer protection organisation in the industry. They are totally dedicated to ensuring consumers are protected and have peace of mind.

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HIES ensures the best consumer protection comes as standard and all of their services are completely free of charge to consumers.

 

Benefits to you:

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• ​Fully Vetted and Accredited Installers
• Free Advice Line: 0800 505 3412
• Free Deposit Protection
• Free Stage Payment Protection
• Free Insurance Backed Guarantee (for every customer)
• Free Mediation (to help fully resolve any disputes)
• Free Independent Inspections (providing a thorough defect analysis report)
• Free Arbitration (to provide a legally binding, enforceable resolution)
• Free access to Ombudsman (to conclude disputes without incurring legal fees or costs)
• Free access to Compensation Fund (to honour all Ombudsman Awards)
• All members installing ‘FITs’ generated products will be MCS & REAL registered

 

What we have to do:

 

• Undergo a five point credit and background history check on the proprietors/directors which includes multiple phoenix checks, credit scores, CCJ checks and similar trading name checks.
• Provide HIES administrators with a minimum of 10 customer references (of installations carried out within last 12 months) who can be independently approached for quality assurance purposes.
• Provide HIES administrators with a minimum of 3 supplier references who can be independently approached for quality assurance purposes.
• Provide HIES administrators with proof of MCS and REAL membership (when installing ‘FITs’ generated products) and any other quality assurance standards and accreditations deemed necessary.
• Provide HIES administrators with a copy of their current Health and Safety Policy.
• Carry minimum insurances of a) £5m Public Liability b) £10m Employers Liability
• Provide every customer with a Written Contract (to include Terms and Conditions)
• Provide every customer with a Written Guarantee
• Provide every customer with Deposit Protection Insurance (where a deposit has been taken)
• Provide every customer with an Insurance Backed Guarantee
• Allow HIES Inspectors to inspect any installation deemed necessary
• Allow HIES to send every customer a Satisfaction Questionnaire
• Submit to the legal jurisdiction of HIES and the Ombudsman (in cases of dispute).