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HIES is the most comprehensive consumer protection organisation in the industry. They are totally dedicated to ensuring consumers are protected and have peace of mind.
 
HIES ensures the best consumer protection comes as standard and all of their services are completely free of charge to consumers.


Benefits to you

 

  • ​Fully Vetted and Accredited Installers

  • Free Advice Line: 0800 505 3412

  • Free Deposit Protection

  • Free Stage Payment Protection

  • Free Insurance Backed Guarantee (for every customer)

  • Free Mediation (to help fully resolve any disputes)

  • Free Independent Inspections (providing a thorough defect analysis report)

  • Free Arbitration (to provide a legally binding, enforceable resolution)

  • Free access to Ombudsman (to conclude disputes without incurring legal fees or costs)

  • Free access to Compensation Fund (to honour all Ombudsman Awards)

  • All members installing ‘FITs’ generated products will be MCS & REAL registered

 

 

What we have to do
 
  • Undergo a five point credit and background history check on the proprietors/directors which includes multiple phoenix checks, credit scores, CCJ checks and similar trading name checks.

  • Provide HIES administrators with a minimum of 10 customer references (of installations carried out within last 12 months) who can be independently approached for quality assurance purposes.

  • Provide HIES administrators with a minimum of 3 supplier references who can be independently approached for quality assurance purposes.

  • Provide HIES administrators with proof of MCS and REAL membership (when installing ‘FITs’ generated products) and any other quality assurance standards and accreditations deemed necessary.

  • Provide HIES administrators with a copy of their current Health and Safety Policy.

  • Carry minimum insurances of a) £5m Public Liability b) £10m Employers Liability

  • Provide every customer with a Written Contract (to include Terms and Conditions)

  • Provide every customer with a Written Guarantee

  • Provide every customer with Deposit Protection Insurance (where a deposit has been taken)

  • Provide every customer with an Insurance Backed Guarantee

  • Allow HIES Inspectors to inspect any installation deemed necessary

  • Allow HIES to send every customer a Satisfaction Questionnaire

  • Submit to the legal jurisdiction of HIES and the Ombudsman (in cases of dispute).

 

 

Benefits

Hies Accredited

Put your trust in us - Fully backed Insurance Scheme

"With HIES you get accredited installers, independently backed guarantees even if the firm refuses to help you or goes out of business, free access to industry inspectors, professional mediators and – if you're still unsatisfied – a highly regarded Ombudsman who can settle your dispute with the power of the law behind him."

Nick Ross (Former BBC Watchdog & Crimewatch Presenter)

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